Privacy policy

We collect customers' personal information by appropriate means, only to the extent necessary for our business.

When customers stay at our group hotels or purchase products, we obtain personal information in the following ways:

1. Directly from the customer

   By telephone, internet, email, verbal communication, written documents or information entered in the reservation form on our website

2. From a person duly authorized by the customer

   From applicants, referrers, travel arrangers, package tour operators or publicly available sources

Except as provided by law, we use personal information only to the extent
necessary to achieve the following purposes:

1. Reservations and stays at our group hotels, and the provision of information and services
2. Providing information and services relating to the use of our membership cards
3. Research and analysis of customer trends to provide better service
4. Marketing by post, telephone, email or similar means to achieve purposes 1 and 2 above
5. Handling matters incidental or related to our business

When we outsource the handling of personal information for these purposes,
we review the contractor's personal information protection arrangements
and take measures that give due consideration to the Act on the Protection of Personal Information.

Except where permitted by law,
we will not, without the customer's prior consent,
provide personal information to third parties.

When handling personal information, we take appropriate organizational, personnel and system security measures and establish the safeguards necessary to protect it.