Reservations
QWhen do cancellation charges apply?
QCan minors stay without an adult?
QHave the hotel names changed?
In August 2026, we unified the brand name from Mr.KINJO to KINJO and changed hotel names to the format “KINJO + location + number”. The operating company, locations and telephone numbers remain the same. Former names are displayed for six months.
Front Desk and Check-out
QWhat time is check-out?
Check-out is at 10:00 a.m. An extension is available at JPY 1,000 per hour, until noon. Please ask the front desk in advance.
QCan I check out early in the morning?
Yes. Simply return your room key to the key box. Early-morning check-out is available.
QWhat are the front desk opening hours?
Hours vary by hotel. Please contact your hotel for details.
QDo you accept credit cards?
Accepted payment methods vary by hotel. Please contact your hotel.
Access and Parking
QIs parking available?
Some hotels have paid parking. At hotels without parking, please use a nearby paid parking lot. Contact your hotel for details.
QCan you arrange a rental car?
We do not arrange rental cars.
Rooms and Facilities
QCan I request a non-smoking room?
Availability varies by hotel and room type. Please check the room details when booking.
QIs internet access available?
Wi-Fi is available at participating hotels. Please check the hotel and room information for details.
QAre laundry facilities available?
Some rooms have a washing machine available free of charge. Other hotels have coin-operated laundry facilities. Please check the room details.
QWhat is provided in the room?
Rooms have towels, a hair dryer, toilet paper, shampoo, conditioner and body wash. Toothbrushes and razors vary by hotel. Laundry detergent is available for purchase.
Rentals and Extended Stays
QWhat items can I rent?
A dishware set is available for JPY 1,000, along with a cleaning set. Rental items are limited in number.
QIs room cleaning included for consecutive nights?
Linen replacement (JPY 1,000) and room cleaning (JPY 1,000) are available for a fee. Please contact the front desk.
