- Accommodation contracts and related agreements between this hotel and its guests are governed by these terms. Matters not provided for in these terms are governed by applicable laws and generally established practices.
- Notwithstanding the preceding paragraph, any special agreement accepted by the hotel shall take precedence, provided it does not conflict with laws or established practices.
Accommodation terms
Accommodation terms & conditions
ContentsAll 24 items
Accommodation terms
Article 1(Scope of Application)
Article 2(Application for an Accommodation Contract)
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Guests applying for an accommodation contract must provide the following information to the hotel:
- (1) Guest's name
- (2) Dates of stay and expected arrival time
- (3) Other information the hotel considers necessary
- If a guest requests to extend their stay beyond the dates specified under Paragraph 1, Item 2 during their stay, the request shall be treated as an application for a new accommodation contract at the time it is made.
- As a general rule, reservations must be made online or through the reservation center.
Article 3(Conclusion of an Accommodation Contract)
- An accommodation contract is concluded when the hotel accepts the application described in the preceding article. This does not apply if the hotel proves that it did not accept the application.
- Once an accommodation contract is concluded under the preceding paragraph, the guest must pay the deposit specified by the hotel as the basic accommodation charge for the stay, by the deadline specified by the hotel.
- The deposit is first applied to the accommodation charges ultimately payable by the guest. In circumstances governed by Articles 6 and 17, it is applied first to cancellation charges and then to compensation for damages; any remaining balance is refunded when charges are settled under Article 12.
- If the guest fails to pay the deposit required under Paragraph 2 by the deadline specified by the hotel, the accommodation contract becomes invalid. This applies only if, when setting the deadline, the hotel notified the guest of that consequence.
Article 4(Special Agreements Waiving the Deposit)
- Notwithstanding Article 3, Paragraph 2, the hotel may accept a special agreement that waives the deposit after the contract is concluded.
- If the hotel does not request payment of the deposit under Article 3, Paragraph 2 or does not specify a payment deadline when accepting an application, it shall be deemed to have accepted the special agreement described in the preceding paragraph.
Article 5(Refusal to Conclude an Accommodation Contract)
- The hotel may refuse to conclude an accommodation contract in the following cases:
- (1) The application does not comply with these terms.
- (2) No rooms are available because the hotel is fully booked.
- (3) The prospective guest is considered likely to engage in conduct that violates laws, public order or public morals during their stay.
- (4) The prospective guest is considered to fall into any of the following categories:
- (a) An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a member as defined in Article 2, Item 6 of that Act, an associate, a person connected with such a group or another antisocial force.
- (b) A corporation or other organization whose business activities are controlled by an organized crime group or its members.
- (c) A corporation whose officers include a member of an organized crime group.
- (5) The prospective guest has behaved in a way that causes significant disturbance to other guests.
- (6) The prospective guest is clearly recognized as having an infectious disease.
- (7) Violent demands are made regarding accommodation, or the hotel is asked to assume an unreasonable burden.
- (8) Accommodation cannot be provided because of a natural disaster, a facility malfunction or another unavoidable circumstance.
- (9) The prospective guest uses abusive language or violence, or engages in conduct beyond reasonable bounds, toward the hotel or its staff.
Article 6(Guest's Right to Cancel)
- Guests may cancel their accommodation contract by notifying the hotel.
- If a guest cancels all or part of their accommodation contract for reasons attributable to the guest (except where the hotel requested a deposit with a payment deadline under Article 3, Paragraph 2 and the guest cancels before payment), the hotel shall charge cancellation fees as listed in Appendix 1. Where the hotel has accepted a special agreement under Article 4, Paragraph 1, this applies only if the hotel informed the guest of the obligation to pay cancellation charges when accepting the agreement.
- If a guest does not arrive by midnight on the arrival date without notifying the hotel (or within one hour after a previously stated arrival time), the hotel may deem the accommodation contract to have been canceled by the guest.
Article 7(Hotel's Right to Cancel)
- The hotel may cancel an accommodation contract in the following cases:
- (1) The guest is considered likely to engage in conduct that violates laws, public order or public morals, or has engaged in such conduct during their stay.
- (2) The guest is considered to fall into any of the following categories:
- (a) An organized crime group, a member, an associate, a person connected with such a group or another antisocial force.
- (b) A corporation or other organization whose business activities are controlled by an organized crime group or its members.
- (c) A corporation whose officers include a member of an organized crime group.
- (3) The guest has behaved in a way that causes significant disturbance to other guests.
- (4) The guest is clearly recognized as having an infectious disease.
- (5) Violent demands are made regarding accommodation, or the hotel is asked to assume an unreasonable burden.
- (6) Accommodation cannot be provided because of a natural disaster or another unavoidable circumstance.
- (7) The guest smokes in bed, tampers with fire prevention equipment or fails to comply with other provisions of the hotel's rules that are necessary for fire prevention.
- If the hotel cancels an accommodation contract under the preceding paragraph, the guest will not be charged for accommodation services that have not yet been provided.
Article 8(Guest Registration)
- Guests must register the following information at the front desk on their arrival date:
- (1) Guest's name, age, gender, address and occupation
- (2) For foreign nationals: nationality, passport number, place of entry into Japan and date of entry
- (3) Date of departure and scheduled time
- (4) Other information the hotel considers necessary
- Guests wishing to pay by accommodation voucher, credit card or another method permitted under Article 12 must present it when registering under the preceding paragraph.
Article 9(Room Occupancy Hours)
- Guests may use their room from 3:00 p.m. to 10:00 a.m. the following day. For consecutive stays, the room may be used throughout the day, except on the arrival and departure dates.
- Notwithstanding the preceding paragraph, the hotel may permit room use outside those hours. The following additional charges apply:
- (1) Up to one additional hour: JPY 1,000
- (2) Up to two additional hours: JPY 2,000
- (3) Three or more additional hours: the full room charge
Article 10(Compliance with Hotel Rules)
- Guests must comply with the hotel rules established and posted on the premises.
Article 11(Opening Hours)
- The opening hours of the hotel's main facilities are provided in brochures, posted notices and the directory in each guest room.
- These hours may change temporarily when necessary. Guests will be informed by an appropriate means.
Article 12(Payment of Charges)
- The accommodation charges and other amounts payable by guests are listed in Appendix 2.
- The charges described in the preceding paragraph must be paid at the front desk upon arrival or when requested by the hotel, in cash or by an accommodation voucher, credit card or other method approved by the hotel, or by bank transfer.
- Accommodation charges remain payable even if the guest voluntarily decides not to stay after the hotel has made the room available.
Article 13(Fees)
- Bank transfer fees are payable by the guest.
Article 14(Hotel's Liability)
- The hotel shall compensate guests for damage caused in the performance or nonperformance of an accommodation contract or related agreement, unless the damage is not attributable to the hotel.
- The hotel carries liability insurance to cover unforeseen circumstances.
Article 15(When the Contracted Room Cannot Be Provided)
- If the hotel cannot provide the contracted room, it shall, with the guest's consent, endeavor to arrange alternative accommodation on conditions as similar as possible.
- If, notwithstanding the preceding paragraph, the hotel cannot arrange alternative accommodation, it shall pay compensation equivalent to the cancellation charge, which will be applied toward damages. No compensation is payable if the inability to provide a room is not attributable to the hotel.
Article 16(Storage of Guests' Baggage and Belongings)
- Baggage arriving before the guest will be stored only with the hotel's prior consent and handed over when the guest checks in at the front desk.
- If a guest leaves baggage or belongings at the hotel after checking out, the hotel will ask the owner for instructions when the owner can be identified. If no instructions are received, or the owner cannot be identified, the item will be stored for 14 days including the date it was found, then disposed of. Food, drinks, clothing and other items unsuitable for long-term storage may be disposed of at the hotel's discretion. Valuables may be handed to the police. The hotel cannot accept liability if the item cannot be found.
- The hotel's liability for storage under the preceding two paragraphs is governed by Paragraphs 1 and 2 of the preceding article, respectively.
Article 17(Parking Liability)
- When guests use the hotel's parking area, the hotel provides a parking space only and does not take custody of the vehicle, regardless of whether the keys are entrusted to the hotel. The hotel shall, however, be liable for damage caused by its intentional act or negligence in managing the parking area.
Article 18(Guest's Liability)
- Guests shall compensate the hotel for damage caused by their intentional act or negligence.
- Disputes between guests must be resolved by the parties concerned.
Appendices
Appendix 1Cancellation Charges (Article 6, Paragraph 2)
| Number of rooms contracted ／ Date cancellation notice is received |
No-show | 1 day before arrival Through the arrival date |
9 days before arrival Through 2 days before arrival |
1 month before arrival | More than 1 month before arrival |
|---|---|---|---|---|---|
|
100% | 80% | 50% | - | - |
|
100% | 100% | 100% | 100% | 100% |
Notes
- 1. Percentages indicate the cancellation charge as a proportion of the basic accommodation charge.
- 2. Cancellation charges also apply if the number of nights is reduced.
- 3. Charges may be waived if the hotel confirms transport disruption caused by a natural disaster or receives supporting documentation.
- 4. The room count is the number of rooms at the same hotel with the same check-in date.
- 5. The room count at the time of booking is used.
- 6. Where a plan specifies different conditions, the plan's conditions apply.
- 7. Payment methods are governed by Article 12, Paragraph 1.
Appendix 2Breakdown of Accommodation Charges (Article 12, Paragraph 1)
| Breakdown | ||
|---|---|---|
| Total payable by the guest | Accommodation charges | 1. Basic room charge 2. Service charge (included in 1) |
| Service charges | 3. Parking charges 4. Other service charges |
|
| Taxes | Consumption tax: 10% | |
Hotel Rules
Please Refrain from the Following
Article 1Items Prohibited in the Hotel
- Bringing in gunpowder, gasoline or other substances that may ignite or catch fire easily
- Bringing in items that produce offensive or unusual odors
- Bringing in firearms or swords you are not authorized to possess
- Bringing in animals or pets of any kind
- Bringing in other items considered a threat to the safety of other guests
- Bringing in an excessive quantity of goods
Article 2Prohibited Conduct on the Premises
- Disturbing other guests by shouting, singing loudly, fighting or similar conduct
- Using rooms for business or any purpose other than accommodation without permission
- Leaving personal belongings in corridors or the entrance
- Causing a disturbance to other guests or the hotel through the use of sleeping pills or other drugs
- Disruptive conduct caused by drinking alcohol
- Minors staying alone without a parent or guardian's permission
- Entering restricted areas
- Damaging or removing hotel facilities or equipment
- Smoking outside the hotel's designated smoking areas
- Using hotel equipment outside the designated places
- Conduct that may cause a fire
- Allowing people who are not registered guests to use a room
- Taking photographs in corridors, entrances or similar areas without permission
- Conduct prohibited by law
Article 3Room Keys
- Please make sure your room is locked whenever you go out or go to sleep during your stay.
- Guests are responsible for looking after their room keys during their stay.
- A replacement charge will apply if a room key is lost or stolen.
Article 4Extensions to Your Stay
- Late check-out is charged at JPY 1,000 per additional hour.
- The latest permitted extension is noon. Staying beyond noon is treated as an additional night's stay.
- To extend your stay by a night, please reserve and pay at the front desk during its opening hours by the preceding day.
- If the extension procedure is not completed by that time, you must check out first.
Revised February 10, 2026